Shipping policy

Shipping & Delivery Policy

At Beckoo, we are committed to providing reliable shipping and a smooth delivery experience. Each order is carefully prepared, inspected, and packaged before being handed over to our shipping carrier.

Please review the following Shipping & Delivery Policy before placing your order.

1. Order Processing

Because many of our suits require careful preparation, tailoring, and quality inspection, orders require processing time before shipment.

Our Order Process

Order Confirmation → Order Preparation → Tailoring / Quality Check → Packing → Carrier Handover → Delivery

After your order is successfully placed, you will receive an order confirmation email.

Processing Time

Our standard processing time is approximately 3–7 business days.

Some made-to-measure, customized, or specially tailored products may require additional processing time. If a product has a specific processing or tailoring timeframe, please refer to the individual product page.

During holidays, promotional events, peak seasons, or periods of unusually high order volume, processing times may be longer than usual.

Important: Processing time is separate from shipping time.

2. Shipping Methods

Beckoo offers different shipping options depending on your destination, order details, and available shipping services.

Economic Shipping — USA

An economical shipping option for eligible orders shipped within the United States.

Standard Shipping

A reliable and cost-effective option available for eligible domestic and international destinations.

Express Shipping

A faster shipping option designed for customers who need their orders sooner.

Available shipping methods may vary depending on the destination, products, package size, and other logistics conditions. The available options and applicable shipping fees will be displayed at checkout.

3. Shipping Costs

Shipping fees are calculated based on factors including:

  • Shipping destination

  • Package weight and dimensions

  • Order contents

  • Selected shipping method

  • Available carrier services

The applicable shipping options and shipping charges will be displayed at checkout before payment is completed.

For eligible promotional offers, free or discounted shipping may be available. Please refer to the applicable promotion terms for details.

4. Estimated Delivery Time

The estimated time for your order to arrive is:

Total Delivery Time = Processing / Tailoring Time + Shipping Time

Typical estimated shipping times are shown below:

Shipping Method Processing Time Shipping Time Total Time
Economic Shipping — USA 3–7 business days 12–15 business days 15–22 business days
Standard Shipping 3–7 business days 5–10 business days 8–17 business days
Express Shipping 3–7 business days 4–6 business days 7–13 business days

These are estimated delivery timeframes, not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, holidays, peak-season volume, and other circumstances outside Beckoo's reasonable control.

For products with special tailoring or processing requirements, please refer to the product page for the applicable timeframe.

5. Shipping Confirmation & Tracking

Once your order has been shipped, we will send a Shipping Confirmation Email containing available tracking information.

Depending on the carrier, it may take some time for tracking information to become active after the package has been handed over.

You can use the tracking number provided in your shipping confirmation email to monitor your shipment.

If you have not received your shipping confirmation or tracking information after the expected processing period, please contact us at:

service@beckoo.com

6. Address Accuracy

Please carefully check your shipping information before completing your order.

Your shipping address should include all information necessary for delivery, including, where applicable:

Country → Postal Code → City → State / Province → Street Address → Building / House Number → Apartment / Unit Number

Please make sure that your name, phone number, postal code, street address, apartment or unit number, and other required information are accurate.

Beckoo is not responsible for delivery delays, failed delivery, returned packages, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible at service@beckoo.com.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made once the order has entered processing or been handed over to the carrier.

7. Remote Areas and Special Delivery Locations

Certain destinations may be classified as remote or extended delivery areas by the shipping carrier.

Additional shipping charges or longer delivery times may apply to these locations.

Where applicable, any additional shipping charges may be displayed at checkout or communicated to the customer before shipment.

Some carriers may also have restrictions on delivery to:

  • PO Boxes

  • APO/FPO addresses

  • Military addresses

  • Remote territories

  • Certain islands or overseas territories

Available delivery options depend on the destination and carrier.

8. Customs, Duties, and Taxes

For international orders, the package may be subject to customs inspection, import duties, VAT, taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the customs authorities or applicable regulations of the destination country and may vary depending on the order and destination.

Unless otherwise stated at checkout or required by applicable law, customs duties, import taxes, and related charges are the responsibility of the recipient.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs clearance may also cause additional delivery time. Beckoo cannot guarantee the length of time required by local customs authorities.

9. Delivery Delays

While we work with our shipping partners to provide reliable delivery, certain delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Customs inspections or clearance delays

  • Carrier operational issues

  • Public holidays

  • Peak shopping seasons

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other force majeure events

Such delays do not automatically qualify an order for a refund or cancellation.

If your shipment appears significantly delayed, please contact our customer service team. We will assist you in checking the shipment status with the carrier where possible.

10. Lost Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  1. Check the delivery location around your property.

  2. Ask household members, neighbors, or building management whether the package was received.

  3. Contact the shipping carrier using the tracking information.

  4. Contact Beckoo Customer Support if the package still cannot be located.

If a package is confirmed to be lost during transit, Beckoo will work with the carrier to investigate the shipment and determine the appropriate resolution based on the circumstances of the order.

11. Damaged Packages

Please inspect the package when it arrives.

If the package appears seriously damaged, please take clear photos or videos of the package before opening it, if possible.

After opening the package, please also take photos of any damage to the product and packaging.

Contact us at service@beckoo.com as soon as possible and provide:

  • Order number

  • Photos or videos of the package

  • Photos or videos of the damaged product

  • Shipping label or tracking information

Our customer service team will review the situation and work with you to determine an appropriate solution.

12. Delivery Refusal

We recommend accepting delivery unless the package is visibly and seriously damaged.

If a customer refuses a package for reasons unrelated to carrier damage, the package may be returned to the sender and additional shipping or handling costs may apply.

If you wish to return an order after receiving it, please follow our Return & Refund Policy rather than refusing delivery.

13. Failed Delivery or Returned Packages

If an order cannot be delivered because of:

  • Incorrect or incomplete address

  • Missing apartment or unit number

  • Incorrect phone number

  • Customer refusal

  • Failure to collect the package

  • Recipient unavailable for an extended period

  • Other circumstances attributable to the recipient

the package may be returned to the sender.

If the package is returned to Beckoo, additional shipping costs may apply if the customer requests that the order be shipped again.

Any refund for a returned package will be handled according to the circumstances of the order and our Return & Refund Policy.

14. Order Changes and Shipping

If you need to change your shipping address or other order information, please contact us as soon as possible after placing your order.

Because orders may enter preparation or tailoring shortly after purchase, we cannot guarantee that changes can be made after processing has begun.

Once an order has been shipped, shipping information generally cannot be changed by Beckoo.

15. Contact Us

If you have any questions regarding shipping, delivery, tracking, customs, or your order status, please contact our customer service team:

Email: service@beckoo.com

Company: Yangzhou Ganchangyin Trading Co., Ltd.

Registered Business Address:
No. 20, Aimin Road, Lanting Village, Guangyanghu Town, Baoying County, Yangzhou, Jiangsu, China 225818

We will do our best to assist you and provide updates regarding your shipment.

Thank you for choosing Beckoo.